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General terms and conditions of sale


1. Scope of application

These general conditions are valid for all orders placed from the European Community with the online shop: Naturalpes SAS, chemin des Iris 56, 01220 Divonne-les-Bains - FRANCE - telephone: +41.27.721.78.23,, hereafter the seller.

2. Offer and conclusion of contract

2.1 The presentation of the products in the online shop does not constitute a binding offer but an invitation to order.

2.2 By clicking on the [order] button the customer transmits a binding order for the products listed on the order page.

2.3 The order shall be confirmed by e-mail immediately after receipt. The contract of sale shall only come into force if the seller confirms the dispatch of the goods by e-mail (order confirmation or dispatch confirmation) or at the latest by delivery of the goods.

2.4 In the case of advance payment, the purchase contract shall come into force with the confirmation of receipt of payment by the seller.

3. Right of revocation

Your complete satisfaction is our priority!

3.1 The consumer has the right to withdraw from the contract by returning the ordered products to the sender within 365 days after receipt of the goods, provided that the product is not consumed beyond 10% of its original content. We take care to pack our products well so that they arrive in perfect condition. If you have a problem with the goods you can contact us directly at +41.27.721.78.23 or by email at No justification for the return of the order is necessary. The revocation must be sent to Naturalpes SAS, chemin des Iris 56, 01220 Divonne-les-Bains - FRANCE.

3.2 The exercise of the right of return by the customer shall result in a liquidation relationship, whereby the services received under the sales contract are to be returned by and to each party. The costs of returning the goods shall be borne by the customer.

3.3 The purchase price shall be refunded to the customer upon receipt of the goods within 10 days.
Naturalpes SAS reserves the right to deduct from the purchase price to be refunded or to charge compensation for any damage, misuse or, in the case of agreement, the cost of shipping the goods. No deduction will be made from the purchase price to be refunded if the loss of value was caused by a manipulation necessary to establish the type, condition and functioning of the goods. Naturalpes SAS may refuse to refund until the return of the goods has been received or until the customer has provided proof of the return, whichever is earlier.

3.4 The right of return is excluded for the following products: All products not stamped Naturalpes are not refundable but exchangeable if the product received is defective. 

4. Prices and shipping costs

4.1 The prices indicated on the product page include the statutory value added tax (VAT) and other price components and are quoted in euros (EUR).

4.2 In addition to the stated prices, shipping costs may be charged depending on the delivery address, quantity and type of goods. The exact amount of the shipping costs is indicated to the customer during the ordering process. For deliveries within Europe, no additional costs will be charged.

5. Terms of delivery

5.1 Deliveries are made throughout the world except in Switzerland.

5.2 Unless otherwise stated in the offer, the standard delivery time is 1 to 3 working days.

5.3 If all the products ordered are not available, Naturalpes SAS can make a partial delivery. In case of partial delivery, no additional costs will be charged to the customer.

5.4 If the shipment of the goods fails due to the customer's fault after three attempts, Naturalpes SAS is entitled to withdraw from the contract. Any payments made will be refunded immediately. 

6. Terms of payment

6.1 Payment Methods: In order to provide you with a secure payment system, Naturalpes uses Money Tigo for international payments by prepayment, credit or debit card. For more information on Money Tigo's terms and conditions click here.

6.2 For payments by credit or debit card, the customer's account will be debited at the time the order is confirmed, unless otherwise specified.

6.3 Offsetting against unrecognised or unjustified claims of the customer is excluded.

6.4 The customer may only exercise a right of retention if the claims are based on the same contract.

7. Reservation of ownership

Naturalpes SAS remains the owner of the goods until full payment is made. Before the transfer of ownership, pledging, assignment as security, transformation or modifications are not allowed without the agreement of Naturalpes SAS.

8. Guarantee

8.1 Naturalpes SAS offers a guarantee for the repair of defects. The seller has the choice to repair the delivered goods (repair of defects) or to deliver goods free of defects in replacement of the defective goods (replacement delivery).

8.2 If the repair fails, the customer is entitled to withdraw from the contract. This does not apply to minor defects. The customer's right to a price reduction is excluded. 

9. Liability

Naturalpes SAS excludes all liability for breaches of contract due to slight negligence. The seller is also not liable for breaches of contract committed by auxiliaries and sub-agents.

10. Protection of personal data

Naturalpes SAS undertakes to process and use the customer's personal data in accordance with the applicable laws. You can obtain more information on this subject by reading our "Data Protection" roadmap. This is available on the Naturalpes SAS website and by clicking on the following link PRIVACY POLICY.

11. Final provisions

Should a legal provision of these General Terms and Conditions of Business be in conflict with the applicable laws, the validity of the contract and the rest of its provisions shall remain unaffected. Instead of the conflicting provision, the valid legal provisions shall apply.

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